To enhance your overall experience, we kindly request clients to arrive 10 minutes ahead of their scheduled appointments. This allows ample time for check-in, restroom use, and selection from our extensive array of available colours. As a gesture of consideration for all our clients, we strictly adhere to a punctual appointment schedule. Please note that tardy arrivals may result in the forfeiture of the appointment, and any delayed treatments will be appropriately abbreviated to accommodate the next scheduled client.

At GEL NAILS SPA, we enforce a 24-hour cancellation policy for all appointments, regardless of booking method. Cancellations or rescheduling are accommodated with at least 24 hours' notice. Failure to notify within this timeframe results in a 100% cancellation fee and loss of the appointment. No refunds for cancelled or rescheduled bookings. Appointments made with less than 24 hours' notice are non-down gradable, and the full value is payable.

Clients arriving more than ten minutes late risk losing their appointment and incurring the full charge. Late arrivals may lead to an incomplete treatment, with the client still charged the agreed-upon full value.

Repeated no-shows and cancellations may impact future appointments.

For individuals under 18 years old, parental consent is required through a signed consent form for any treatments.

Clients are required to complete a consent form every six months, as mandated by our insurance company. This practice is essential for your safety.

Payment for all treatments within a bundle is due in full at the time of purchase. Treatment bundles are non-refundable and non-transferable between accounts. Redemption of all treatments within a bundle must occur within 2 months of the purchase date; any unused treatments after this period will be forfeited. Expired treatment bundles will not be extended.

Gift vouchers are valid for 2 months. GEL NAILS SPA assumes no responsibility for lost, stolen, or damaged vouchers. Gift vouchers are non-exchangeable for cash or other vouchers. While no change will be given, any remaining balance will remain on the voucher until its expiry date.

Clients are advised to take care of their belongings while at GEL NAILS SPA, as we cannot assume responsibility for any lost or damaged items.

Should you experience chipped nails within three days after regular polish (or a week for gel polish), please report it with a photo to our email, Facebook page, or Instagram page. We will provide a free touch-up on the affected nails within seven days. A small fee will be charged for issues reported outside this period.

Your privacy is of utmost importance to us, and we are dedicated to upholding the confidentiality of any personal information collected. We do not share your personal information with third-party organizations and adhere to the principles of UK data protection legislation.

All purchases are final, and exchanges or refunds are not possible.

Throughout the year, various promotional offers may be available, subject to date and time restrictions. Offers cannot be combined, and GEL NAILS SPA reserves the right to cancel promotions at any time.

We reserve the right to refuse treatment. Disrespect and rudeness toward GEL NAILS SPA staff will not be tolerated. We also retain the right to amend Terms and Conditions as deemed necessary.